The CEO 360™ Client Agreement

How She Scales LLC

Please read this Agreement carefully before proceeding.

This Client Agreement ("Agreement") is entered into between the client identified at checkout ("Client") and How She Scales LLC ("Company"). By purchasing The CEO 360™ (the "Engagement") described below, the Client agrees to be bound by the terms and conditions set forth in this Agreement.

The Engagement

The CEO 360™ is a private, done-for-you whole-business intensive. As part of the Engagement, the Client will receive:

* A pre-work questionnaire to be completed by the Client before the working session
* One (1) private working session of approximately 2 to 2.5 hours, conducted by live video, covering seven areas of the Client's business: financial health; offers and revenue model; marketing and visibility; customer experience and delivery; operations and systems; team and capacity; and owner and leadership
* The CEO 360™ Executive Report & Priority Plan, a written report prepared by the Company for the Client
* One (1) private 60-minute review call, generally held five (5) to seven (7) business days after the working session
* Two (2) weeks of email support beginning on the date of the review call

Scope of Services

The Engagement provides analysis, findings, and recommendations. It does not include implementation of any recommendation, detailed project plans or task lists, milestone sequencing, project or team management, ongoing accountability, or calls beyond the two sessions described above. Any additional services require a separate agreement.

The Company is not an attorney, accountant, tax professional, or financial advisor. The Executive Report & Priority Plan and all communications provided as part of the Engagement are business recommendations only and are not legal, tax, or financial advice. The Client is encouraged to consult the appropriate licensed professionals before acting on any recommendation.

Client Responsibilities

The Client agrees to complete the pre-work questionnaire and return it to the Company at least [two (2)] business days before the working session. If the pre-work is not received by that time, the Company may reschedule the working session.

The Client agrees to provide accurate and complete information about the business. The Company relies on the information the Client provides and does not independently verify it. The findings and recommendations are only as reliable as that information.

The Client remains solely responsible for all decisions made about the business, including whether and how to act on any recommendation.

Fee and Payment

Engagement Investment: $997, due in full at checkout.

Purchase of the Engagement constitutes acceptance of the payment obligation outlined herein. Payments are processed through a third-party platform.

No Refund Policy

All sales are final. Due to the nature of the services provided, the Company does not offer refunds under any circumstances, including but not limited to a Client's decision to withdraw, discontinue participation, or dissatisfaction with the Engagement. By purchasing, the Client acknowledges and accepts this policy without dispute.

Scheduling and Completion

The Client must schedule and complete the working session within sixty (60) days of the purchase date. The review call must be held within thirty (30) days of the working session, at a mutually agreeable time. Email support runs for two (2) weeks from the date of the review call.

Any session or Engagement benefit not used within these periods is subject to the Forfeiture provisions below.

Live Session Procedures

The working session and the review call are conducted via Zoom. The Company will provide the meeting link.

Cancellation Policy: A minimum of 24 hours' written notice is required to cancel or reschedule a session. Notice must be submitted via email to hello@howshescales.com. Sessions cancelled with less than 24 hours' notice, or not attended, will be forfeited and are not eligible for rescheduling or refund.

Company Cancellations: If the Company must cancel a session due to an emergency, the session will be rescheduled at a mutually agreeable time, and the completion periods above will be extended by the length of the delay.

Recording: The working session and the review call will be recorded. By purchasing the Engagement, the Client consents to this recording. The Company uses the recordings to prepare the Executive Report & Priority Plan and will provide the Client with access to them. Recordings are treated as confidential under this Agreement.

Email Support

Two (2) weeks of email support are included, beginning on the date of the review call. Support covers the Client's questions about the Executive Report & Priority Plan, its findings, and its recommendations, submitted to hello@howshescales.com. The Company will respond within one (1) business day.

Email support does not include implementation, review of new work, or additional calls. Support is not available on Saturdays, Sundays, or federal holidays, and ends two (2) weeks after the review call whether or not it has been used.

Forfeiture

Any unused portion of the Engagement will be forfeited, with no entitlement to refund, credit, or transfer, under any of the following circumstances:

Failure to Schedule or Complete: The Client does not schedule and complete the working session, or does not use the remaining Engagement benefits, within the periods stated in the Scheduling and Completion section.

Late Cancellation or Non-Attendance: The Client misses a scheduled session or cancels it with less than 24 hours' written notice.

Voluntary Withdrawal: The Client voluntarily withdraws from the Engagement before it is complete.

Continuation Credit

On the review call, the Company may invite the Client to enroll in The CEO Strategic Advisory™, a separate engagement governed by its own agreement. If the Client enrolls on the review call or within seven (7) days after it, a $500 Continuation Credit will be applied toward that engagement. The Continuation Credit has no cash value, is not transferable, and expires if not used within that period.

Client Conduct

The Client agrees to engage in all interactions in a professional and respectful manner. The Company reserves the right to terminate this Agreement without refund if, in its sole discretion, the Client's behavior is found to be disruptive, disrespectful, or otherwise harmful to the working relationship or the Company.

Confidentiality

Given the private nature of the Engagement, both parties agree to treat information shared during sessions and communications as confidential. The Company will not disclose the Client's personal or business information, including financial information, pre-work responses, and session recordings, to third parties without consent, except as required by law. The Client likewise agrees to keep confidential any proprietary methods, frameworks, or materials shared by the Company in the course of the Engagement.

Intellectual Property

All intellectual property rights in and to the Engagement, its methods, frameworks, templates, and questionnaires, and the format and structure of the Executive Report & Priority Plan are owned by the Company.

The Client receives a non-exclusive, non-transferable license to use the Client's own Executive Report & Priority Plan for the Client's internal business purposes, including sharing it with the Client's team and professional advisors. The Client may not sell, publish, or distribute the report or any Engagement materials, or use them to provide services to others, without the prior written permission of the Company.

Disclaimer of Warranties

The Company makes no warranties, express or implied, regarding the Engagement or any outcomes associated with it. The Client acknowledges that results vary and that the Company makes no guarantees regarding earnings, business growth, marketing performance, or any other results. The Client is fully responsible for their own progress and for decisions made as a result of the Engagement.

Force Majeure

Neither party shall be liable for any delay or failure to perform obligations under this Agreement due to causes beyond their reasonable control, including but not limited to acts of God, natural disasters, war, government orders, or other force majeure events. The affected party shall provide written notice to the other party as soon as reasonably practicable.

Governing Law and Dispute Resolution

This Agreement shall be governed by the laws of the State of Illinois. Any disputes arising from this Agreement must be handled exclusively in Kane County, Illinois. The parties agree to first attempt resolution through good-faith mediation before pursuing litigation, arbitration, or other legal proceedings. Participation in mediation is a condition precedent to any other legal remedy. The prevailing party in any legal action shall be entitled to recover reasonable attorneys' fees and costs.

Non-Disparagement

Both parties agree not to engage in conduct or communications, public or private, designed to disparage the other. The Client agrees not to make, transmit, or encourage any statement, whether verbal, written, or electronic, that could reasonably be construed as derogatory or negative toward the Company, its programs, owners, employees, affiliates, or representatives. The sole venue for dispute resolution shall be as set forth in the Governing Law section above.

Indemnification

The Client agrees to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from any losses, costs, liabilities, or expenses (including reasonable attorneys' fees) arising from the Client's use of the Engagement, violation of this Agreement, violation of any third-party rights, or violation of applicable laws or regulations.

Entire Agreement

This Agreement constitutes the entire agreement between the Client and the Company and supersedes all prior agreements, representations, and understandings between the parties. No waiver of any provision shall constitute a continuing waiver or a waiver of any other provision. Any waiver must be executed in writing by the Company.

Severability

If any provision of this Agreement is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.